What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Builder not working in Chrome browser.

    Asked by MediMariNYC on January 23, 2017 at 09:18 PM

    1/23/17

    While working in Firefox, no problems.

    While attempting to work in Chrome:

    - drag & drop does't work at all

    - cannot edit options (e.g., field size, required, etc.)

    - changes do not save, but elements added to form stay. These elements cannot be moved at all!

    Help, please, thank you!

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    JotForm Support

    Answered by BDAVID on January 23, 2017 at 09:24 PM

    If you have touch screen pc, please try disabling the touch events in Chrome: http://ccm.net/faq/40811-google-chrome-how-to-disable-touch-input 

    Let us know if you need more help.

  • Profile Image

    Answered by MediMariNYC on January 24, 2017 at 10:28 AM

    BDAVID,

    You rock! Thank you! That is the solution!

    Perhaps it would save MUCH time for all involved if there was a little notification -- e.g., "Using Chrome Browser?" on the Jotform home page to offer this fix and any other suggestions for improved use with Chrome...

    There is NO way I would have known about these "experimental flags" had you not responded to my query.

    Thank you, again!

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    JotForm Support

    Answered by BDAVID on January 24, 2017 at 11:51 AM

    You are welcome! Unfortunately, this is a common issue in Chrome browser with touch screen laptops. If the touch events are enable, you need to move the elements by touching the screen, if you want to do it with the mouse, then it is needed to disable the touch events. 

    Open a new thread if you need anything else, we will be glad to assist you.