What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my email address being added to the Bounce List?

    Asked by cuccs on January 23, 2017 at 10:24 PM

    Twice in the past week ruthbecker5706@msn.com has been added to the Bounce List prevented it from receiving notification emails of form submissions.  We have not had any issues with sending notification emails to ruthbecker5706@msn.com for the previous 12 months.  Why is this occurring now?

    Also, can we be notified when an email is added to the bounce list?  We are not responding in a timely matter to form submissions since we are not receiving the notification email and don't know that a form has been submitted.

    Page URL:
    https://form.jotform.com/63235796642969

  • Profile Image
    JotForm Support

    Answered by Ian on January 24, 2017 at 02:02 AM

    If your notifications are not coming through and your email address is on our bounce list. You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same

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    Answered by BulldogRescue on January 24, 2017 at 05:09 AM

    I'm getting this every single day. As fast as I take us off the bounce list - next time I log in we are back on it. We are missing so many forms now that it's starting to have a major impact. Is there any way my email can be permanelty removed from bouncing to avoid this please.

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    JotForm Support

    Answered by candy on January 24, 2017 at 05:25 AM

    Hello,

    We're sorry for the inconvenience you have.

    There can be some technical reasons to be involved in the bounce list frequently. However, there is no way to remove the email address permanently from the bounce list.

    The best way preventing bounce list is setting up your own SMTP servers instead of JotForm's. You can set your SMTP server as you can find in the following document: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. As I have checked, you had set up your own email address office@bulldogrescue.org.uk but you do not use it currently. Maybe, you can use it as a sender email hereafter.

    Also, please check related guide for more detailed information about preventing email bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance or if you have any doubt, please do not hesitate to contact us.

    Thank you. 

     

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    Answered by cuccs on January 24, 2017 at 06:32 AM

    Thank you for the quick response!

    There have been no reported issues with Microsoft's MSN email servers this past week.  Why have JotForm's servers had problems connecting with Microsoft's MSN email servers causing my email to be added to the bounce list?
  • Profile Image
    JotForm Support

    Answered by candy on January 24, 2017 at 06:41 AM

    Hello @cuccs,

    I have split the thread in order to assist better by our support team as you can find it at the following link: https://www.jotform.com/answers/1044300.

     

    We are going to answer your question at that link.

     

    Thank you.

     

  • Profile Image

    Answered by BulldogRescue on January 24, 2017 at 06:45 AM
    Thank you for contacting Bulldog Rescue and Rehoming.
    Whilst you are waiting for a member of our team to respond, you may find the answer to your query on our web site at http://www.bulldogrescue.org.uk or via our FaceBook page at https://www.facebook.com/BulldogRescue
    If you have an urgent enquiry please call 0871 2002450 and leave a message if necessary
    Our usual office hours can be found here: http://www.bulldogrescue.org.uk/Contact-information
    Thank you for your understanding and someone will contact you as soon as possible.
    Tania
    Office Manager
    Bulldog Rescue & Rehoming
    ...
  • Profile Image

    Answered by BulldogRescue on January 24, 2017 at 07:45 AM
    Thank you for contacting Bulldog Rescue and Rehoming.
    Whilst you are waiting for a member of our team to respond, you may find the answer to your query on our web site at http://www.bulldogrescue.org.uk or via our FaceBook page at https://www.facebook.com/BulldogRescue
    If you have an urgent enquiry please call 0871 2002450 and leave a message if necessary
    Our usual office hours can be found here: http://www.bulldogrescue.org.uk/Contact-information
    Thank you for your understanding and someone will contact you as soon as possible.
    Tania
    Office Manager
    Bulldog Rescue & Rehoming
    ...