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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Both the background and the rounded corners not visible in builder

    Asked by Benflips on January 24, 2017 at 01:46 AM

    Thanks Ian, both the background and the rounded corners are now visible in preview, thank you.

    In the past they have also been visible in builder, but this is not currently the case for me.

    Do you have any idea why?

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    JotForm Support

    Answered by owen on January 24, 2017 at 03:47 AM

    Hi,

    The rounded corners seem to be visible on the form builder:

    However, the background image is not displayed indeed. This may be caused by the size of your form. Normally this should not be the case when loading your form on the builder. When I try to see the uploaded images for the background on the Form Styles page, there looks like nothing to be found in the name of a background image:

    I know the live form looks ok but I am now escalating this issue to our backend team. They will have a look at what's wrong with it and will update you in a timely manner, I hope. 

    Thank you for contacting us. 

     

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    JotForm Support

    Answered by Scott on January 24, 2017 at 12:23 PM

    Hey Benflips,

    It should be fixed now. Let us know if you need anything else.

    Cheers!

    PS. What my colleague Owen is pointing out is actually not a bug because the cloud image is set by CSS codes so no worries.