What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    picture lost !

    Asked by aexree on June 03, 2012 at 09:51 PM

    Dear :


    First, thanks a lot to you perviding such good app. it's very nice and kind for our customers.  It's worth to paid, and i'm glad i did.


    But i have two created forums , the first one works normally , the second one works but odd .  Everytime our customer send a forum to me within  pictures  ,  half of them will lost.  no matter with dropbox or not . I don't know why?  But the first forum won't be that. please help us !  



     kevin wesley

  • Profile Image
    JotForm Support

    Answered by mliz on June 04, 2012 at 04:05 AM

    Unlike the first form the second form with missing pictures do not have the Upload field set as required or mandatory which is why users can submit data without having to upload anything.

    You can set a field as required/mandatory by doing the following:

    1. Log in to your JotForm account
    2. Open the form for Edit
    3. Right Click on the Upload Field in the form
    4. Select 'Required' from the properties.