What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Background image not showing in the Advance Designer?

    Asked by kayemac on January 24, 2017 at 05:44 AM

    One more thing, every time I go to the advanced Designer, I lose my background image. Why is that? This form is embedded on our website and it makes me nervous to make changes on the design. So I just X out of it.



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    JotForm Support

    Answered by Kiran on January 24, 2017 at 06:48 AM

    I have tested the background image with a test form and the feature seems to be working fine. It looks like the theme used for the form or CSS code injected to the form is conflicting with the form design causing the issue. I have tried cloning the form to my account and changed the theme to default without any CSS and it seems to be working fine.

    Since there are some changes already made to your JotForm and the issue is form specific, you may check the preview after any changes you made to the form. 

    Hope this information helps!