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    Some of the fields are not being displayed in the notification email

    Asked by charlesu2004 on January 24, 2017 at 06:18 AM
    2. When a customer completes form 2, an email is sent to my e-mail, containing all customer information. However, some completed information does not appear in my email. In this way, I need to open Jotform's own email box to view the information. This creates an embarrassment and delay. How can we correct this?
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    JotForm Support

    Answered by candy on January 24, 2017 at 07:31 AM

    Hello,

    I've checked your form and notification settings. Also, I have cloned your form on my side in order to test it.

    I have seen that you have 2 forms used with "Save and Continue" method. I have checked the email content of both of the forms. I have re-created another notification email and compare the answers of two notification emails.

    I did not see any issue on the first form.

    However, when I compare the notifications of the second form, I have seen that some of the fields are missing in the email content as you can see the screenshot below of the notification emails that I have received:

    As you can see on the left side of the screenshot above, some of the answers are missing. That is the notification you have in your form.

    As a solution, you should delete that notification email of your second form named "Etapa 2: Empréstimo com Garantia de Veículo (Novo)" and create again. After creating a new notification, all of the settings will be renewed including email content.

    Please do not forget to change the other email settings such as recipients or sender email after re-adding.

    For further detailed information related to notification emails, please check the following document: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Please try. If you need further assistance, let us know.

    Thanks in advance.