What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some of the fields are not being displayed in the notification email

    Asked by charlesu2004 on January 24, 2017 at 06:18 AM
    2. When a customer completes form 2, an email is sent to my e-mail, containing all customer information. However, some completed information does not appear in my email. In this way, I need to open Jotform's own email box to view the information. This creates an embarrassment and delay. How can we correct this?
  • Profile Image
    JotForm Support

    Answered by candy on January 24, 2017 at 07:31 AM


    I've checked your form and notification settings. Also, I have cloned your form on my side in order to test it.

    I have seen that you have 2 forms used with "Save and Continue" method. I have checked the email content of both of the forms. I have re-created another notification email and compare the answers of two notification emails.

    I did not see any issue on the first form.

    However, when I compare the notifications of the second form, I have seen that some of the fields are missing in the email content as you can see the screenshot below of the notification emails that I have received:

    As you can see on the left side of the screenshot above, some of the answers are missing. That is the notification you have in your form.

    As a solution, you should delete that notification email of your second form named "Etapa 2: Empréstimo com Garantia de Veículo (Novo)" and create again. After creating a new notification, all of the settings will be renewed including email content.

    Please do not forget to change the other email settings such as recipients or sender email after re-adding.

    For further detailed information related to notification emails, please check the following document: https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Please try. If you need further assistance, let us know.

    Thanks in advance.