What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    new form is not being sent to the right email

    Asked by creativealliance on June 03, 2012 at 11:04 PM

    I just created a new form and the notification that the form has been filled out isn't going to the right email.  I've tried several times to have the form go to chelsea@glowngo.net, but it keeps going to creativealliance@hotmail.com.  The form is the 'glow n go email capture'.

    Page URL:
    glowngo.net

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    JotForm Support

    Answered by abajan on June 03, 2012 at 11:09 PM

    Please test it now that I've changed the address and let us know if it's working correctly.

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    Answered by creativealliance on June 03, 2012 at 11:12 PM
    Yes, thank you! It seems to be working now. What a fast response! Great customer service! Thank you.
    Julie Smith
    Creative Alliance
    www.creativealliancedesign.com
    (847)533-8403
    Sent from my iPhone
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    JotForm Support

    Answered by abajan on June 03, 2012 at 11:17 PM

    Glad to be of assistance.

    Cheers :)