What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Configurable list widget: not being encrypted

    Asked by ocoie on January 24, 2017 at 08:40 AM


    I've just noticed that on an encrypted form everything is being encrypted except the configurable list widget, is this correct? are form widgets not encrypted?


    thanks in advance

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    JotForm Support

    Answered by candy on January 24, 2017 at 09:44 AM


    I have tested again and seen that our configurable widget can not be encrypted while all of the submissions have been encrypted.

    This is a bug. So, I have forwarded this issue to our software development team in order to fix it. You are going to be informed via this thread as soon as the issue will be fixed.

    Thank you very much for reporting us.

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    Answered by ocoie on January 24, 2017 at 12:48 PM

    Hi Candy,

    I've replaced this widget with a standard "Full Name" and "date" fields but it is still appearing on the form, I've cleared cache, refreshed etc but it's still appearing (The form is correct in the form builder but the form embedded on a webpage is still displaying the configurable list widget) is this because the form is encrypted? (it shows up in the form preview as well)



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    JotForm Support

    Answered by Jan on January 24, 2017 at 02:50 PM

    Sorry for the inconvenience. I cleared your form cache and the widget is now removed in your form.

    Also, my colleague Candy already escalated this issue to our developers. We'll let you know if there's any update regarding this.

    Thank you for understanding.

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    Answered by ocoie on January 25, 2017 at 05:59 AM

    Thanks Jan