What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to cancel my subscription

    Asked by garzmax on January 24, 2017 at 09:09 AM

    I do not wish to renew my membership subscription, I have tried to down grade to the free version and for some reason can't.  Please downgrade my account to the Free Version.  

     

    Thank you.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 24, 2017 at 10:46 AM

    Hello garzmax,

    Upon your request, I have gone ahead and cancelled your premium yearly subscription plan. YOu will not be billed again but your account will stay premium until Feb 01, 2017 for the time you have already paid. After this date, your account will automatically downgrade to free plan.

    Thank you!