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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Empty recipient email dropdown in autoresponder settings

    Asked by nystesoljournal2014 on January 24, 2017 at 09:48 AM

    I'm setting up the automated emails for my JotForm and the auto notification works but the auto responder is not working.

    I cannot enter a recipient email for the autoresponder this JotForm

    https://form.jotform.com/70234047003138

     

     

    Page URL:
    https://form.jotform.com/70234047003138

    Screenshot
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    JotForm Support

    Answered by AIDAN on January 24, 2017 at 12:03 PM

    Hi, thank you for contacting us.

    I was able to replicate the issue on my clone of your form: https://form.jotform.com/70234280767962

    As you can see I also created a second email field, to no avail, as both do not show up.

    I'm escalating this ticket so that our second level team can inspect it. You will be notified as soon as they send a reply via this ticket.

    Thank you in advance for your patience, and apologies for the inconvenience.

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    JotForm Support

    Answered by Scott on January 24, 2017 at 12:42 PM

    Hey there,

    It should be fixed now. If you are still encountering this, than please do a hard refresh (ctrl+f5).

    Let us know if you need anything else,

    Cheers!

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    Answered by msworkforce on February 03, 2017 at 09:57 AM

    Looks like I am also having the same issue. I did a hard refresh as well and still showing up empty. Any suggestions?
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    JotForm Support

    Answered by Boris on February 03, 2017 at 11:16 AM

    @msworkforce, as the original bug report has been worked on and resolved, your question has been moved to a dedicated support thread of your own:

    https://www.jotform.com/answers/1056014

    We'll be assisting you with the issue you are experiencing there, shortly. Thank you.