Empty recipient email dropdown in autoresponder settings

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    Asked on January 24, 2017 at 09:48 AM

    I'm setting up the automated emails for my JotForm and the auto notification works but the auto responder is not working.

    I cannot enter a recipient email for the autoresponder this JotForm




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    Answered on January 24, 2017 at 12:03 PM

    Hi, thank you for contacting us.

    I was able to replicate the issue on my clone of your form: https://form.jotform.com/70234280767962

    As you can see I also created a second email field, to no avail, as both do not show up.

    I'm escalating this ticket so that our second level team can inspect it. You will be notified as soon as they send a reply via this ticket.

    Thank you in advance for your patience, and apologies for the inconvenience.

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    Answered on January 24, 2017 at 12:42 PM

    Hey there,

    It should be fixed now. If you are still encountering this, than please do a hard refresh (ctrl+f5).

    Let us know if you need anything else,


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    Answered on February 03, 2017 at 09:57 AM

    Looks like I am also having the same issue. I did a hard refresh as well and still showing up empty. Any suggestions?
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    Answered on February 03, 2017 at 11:16 AM

    @msworkforce, as the original bug report has been worked on and resolved, your question has been moved to a dedicated support thread of your own:


    We'll be assisting you with the issue you are experiencing there, shortly. Thank you.