Not receiving email notifications

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    3dcoaches
    Asked on January 24, 2017 at 10:30 AM

    Hello,

     

    I'm no longer receiving email notifications when people fill out my forms. Please help!

     

    Wes Simmons

     

    P.S. - one example is form id 43497094170964, but I don't think I'm getting any notification emails from ANY form as far as I can tell.

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    BJoanna
    Answered on January 24, 2017 at 12:19 PM

    I have checked and recipient email address set inside of email Notification of the form you provided is in the bounce list. Our system gave following result:

    info@3dinstitute.com is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed it from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    It seems like your email provider have banned our IP address or domain. I would suggest you contact your IT department or your email provider to see if they are blocking emails coming from JotForm. Also ask them to whitelist emails that are coming from JotForm. 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    3dcoaches
    Answered on January 24, 2017 at 02:46 PM
    My email provider is GoDaddy… Am I the only one with this problem?
    Sent from my iPhone
    ...
  • Profile Image
    BJoanna
    Answered on January 24, 2017 at 04:08 PM

    I was not able to find any other threads where user reported issues with GoDaddy email provider. 

    Currently your email address is not in the bounce list. I would suggest you to test your form to see if you will receive emails now. 

    If your email address is added again to the bounce list, then I would suggest you to contact your email provided to see if they are blocking emails coming from JotForm.

    Let us know if you need further assistance.