What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notification: PDF submission link not working.

    Asked by EFGRANTS on January 24, 2017 at 10:37 AM

    In our forms we have attachments as PDFs.

    We circulate our forms via emails notifying people they can log in or click on the link "Download Submission PDF"  However, when using the Download Submission PDF link they cannot open the attached pdfs.  Is there a way to fix this?



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    JotForm Support

    Answered by BDAVID on January 24, 2017 at 12:38 PM

    I have gone into your mail logs, and could download the PDF submission: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Is there any error you are receiving?