Email Notification: PDF submission link not working.

  • EFGRANTS
    Asked on January 24, 2017 at 10:37 AM

    In our forms we have attachments as PDFs.

    We circulate our forms via emails notifying people they can log in or click on the link "Download Submission PDF"  However, when using the Download Submission PDF link they cannot open the attached pdfs.  Is there a way to fix this?

    Thanks,

    Laura

  • David JotForm Support Manager
    Replied on January 24, 2017 at 12:38 PM

    I have gone into your mail logs, and could download the PDF submission: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Email Notification: PDF submission link not working Screenshot 20

    Is there any error you are receiving?