Forms are missing

  • Profile Image
    Purpled
    Asked on January 24, 2017 at 10:53 AM

    hello, i am building these forms the show on my acount but when i publis them it says

    Form not found
    This form has been deleted by the owner. 
    Try contacting the owner of this form.
     
     
    But i have them in my account
     
     
    I make modifications and it does not record the work
     
    thanks
  • Profile Image
    John_Benson
    Answered on January 24, 2017 at 12:49 PM

    I checked your form and it is working fine. I was not able to replicate the issue. I checked the form direct link and the form embedded on your webpage. It is working properly. 

    I have cleared your form cache to refresh your forms in our server. Please check it again and let us know how it goes.

    Thank you.

  • Profile Image
    Purpled
    Answered on January 24, 2017 at 01:45 PM
    Sorry, but it is not working as it should, for example all the changes I make to the form, it does not record soon, it takes a lot of time to synchronize with the server
    For example, I changed this formc 30 minutes ago, and on the website I still see the old one.
    http://proislandtours.purpled.pt/index.php/precos

    Click at the end of the page were it says “Saiba Mais”

    Thank you
    De: JotForm [mailto:noreply@jotform.com]
    Enviada: 24 de janeiro de 2017 16:50
    Para: nunosilveira@purpled.pt
    Assunto: Re: Forms are missing

    A new response has been received:

    Answered by John_Benson
    I checked your form and it is working fine. I was not able to replicate the issue. I checked the form direct link and the form embedded on your webpage. It is working properly.
    I have cleared your form cache to refresh your forms in our server. Please check it again and let us know how it goes.
    Thank you.
    View this thread on browser » Unsubscribe Thread
    1485280192
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  • Profile Image
    John_Benson
    Answered on January 24, 2017 at 02:55 PM

    Sorry for the inconvenience. There is a delay on our EU forms at the moment. Our back-end team is now investigating the issue. 

    We will inform you once we have any updates. Thank you.

  • Profile Image
    Purpled
    Answered on January 25, 2017 at 06:45 AM
    Hello,
    Do you already know when you will have the system working well again. I have customers waiting and I am literally losing money. I already have clients complaining about the servisse because at this point I can not save changes to the forms. We are a webdesign campany and we have clientes waiting for us to finish the websites. We have been your customers for some time now, and we really enjoy working with you, but these situations are very complicated for us. We have all our payments up to date, and we are unable to use the servisse. I hope you resolve the matter quickly.

    Regards
    Nuno

    De: JotForm [mailto:noreply@jotform.com]
    Enviada: 24 de janeiro de 2017 18:56
    Para: nunosilveira@purpled.pt
    Assunto: Re: Forms are missing

    A new response has been received:

    Answered by John_Benson
    Sorry for the inconvenience. There is a delay on our EU forms at the moment. Our back-end team is now investigating the issue.
    We will inform you once we have any updates. Thank you.
    View this thread on browser » Unsubscribe Thread
    1485287748
    ...
  • Profile Image
    Chriistian
    Answered on January 25, 2017 at 08:29 AM

    Hi Nuno,

     

    We have just been informed by our development team that this issue has been resolved. Please test again your form and see if the changes are now reflecting on your live form. Sorry again for the inconvenience this has caused you.

     

    Regards.