Change the sender information to reflect our school information

  • Profile Image
    Asked on January 24, 2017 at 11:11 AM

    I am trying to change the sender information to reflect our School information versus the Jotform information.  I have change the recipient information but the test emails still come back from JotForm

  • Profile Image
    Answered on January 24, 2017 at 12:52 PM

    Hello cf013,

    If you are using the Test email button on the email alert settings, that is designed to send a test email to the email address set on your account and with the default email as sender.

    In order for you to be able to receive the actual settings you have set on your form you should run an actual submission on your form.

    If you have questions or if you need clarification on this matter, please let us know.


  • Profile Image
    Answered on January 24, 2017 at 12:56 PM

    I have also filled out the form through the actual URL and it still comes from jotform.  I have noticed that I am unable to select the recipient email from the drop down (see pic)

  • Profile Image
    Answered on January 24, 2017 at 03:08 PM

    We've already fixed the empty dropdown in the autoresponder/notification emails. Please check again. 

    As for the custom sender details, you already have it in the autoresponder settings. 

    For the Sender Email, you have added two custom sender emails in your account. You can use one in the form.

    Just one thing with regards to the SMTP settings, please verify the details with your hosting provider or IT department. You should use the recommend details such as the Port Number and Security Protocol. 

  • Profile Image
    Answered on January 24, 2017 at 03:45 PM
    Thank you. It is working now
    Note: This e-mail and any attachments may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of this e-mail and any attachments is strictly prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and deleting it from your computer system. Thank you for your cooperation.
  • Profile Image
    Ann Miller 
    Answered on February 10, 2017 at 05:08 PM

    Hey! Thank you for creating this topic as I usually look for a good form builder and can't find anything suitable. The worst trouble usually happens with application essays. One thing is that I can't find the proper application form - but the other thing lies in my weak writing skills. Yes, not every time it's possible to create a winning essay! Well, for these cases I know trustworthy <a target="_blank" href="" rel="nofollow noopener">essay writers UK</a> and now I have the solution of the other problem - application form builder. Thank you guys - I have already chosen the best variant!