Change the sender information to reflect our school information

  • cf013
    Asked on January 24, 2017 at 11:11 AM

    I am trying to change the sender information to reflect our School information versus the Jotform information.  I have change the recipient information but the test emails still come back from JotForm

    Jotform Thread 1044557 Screenshot
  • liyam
    Replied on January 24, 2017 at 12:52 PM

    Hello cf013,

    If you are using the Test email button on the email alert settings, that is designed to send a test email to the email address set on your account and with the default email noreply@jotform.com as sender.

    In order for you to be able to receive the actual settings you have set on your form you should run an actual submission on your form.

    If you have questions or if you need clarification on this matter, please let us know.

    Thanks.

  • cf013
    Replied on January 24, 2017 at 12:56 PM

    I have also filled out the form through the actual URL and it still comes from jotform.  I have noticed that I am unable to select the recipient email from the drop down (see pic)

    Change the sender information to reflect our school information Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on January 24, 2017 at 3:08 PM

    We've already fixed the empty dropdown in the autoresponder/notification emails. Please check again. 

    As for the custom sender details, you already have it in the autoresponder settings. 

    Change the sender information to reflect our school information Image 1 Screenshot 30

    For the Sender Email, you have added two custom sender emails in your account. You can use one in the form.

    Change the sender information to reflect our school information Image 2 Screenshot 41

    Just one thing with regards to the SMTP settings, please verify the details with your hosting provider or IT department. You should use the recommend details such as the Port Number and Security Protocol. 

  • cf013
    Replied on January 24, 2017 at 3:45 PM
    Thank you. It is working now
    Thanks,
    Chris
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  • Ann Miller
    Replied on February 10, 2017 at 5:08 PM

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