Change the sender information to reflect our school information

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    cf013
    Asked on January 24, 2017 at 11:11 AM

    I am trying to change the sender information to reflect our School information versus the Jotform information.  I have change the recipient information but the test emails still come back from JotForm

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    liyam
    Answered on January 24, 2017 at 12:52 PM

    Hello cf013,

    If you are using the Test email button on the email alert settings, that is designed to send a test email to the email address set on your account and with the default email noreply@jotform.com as sender.

    In order for you to be able to receive the actual settings you have set on your form you should run an actual submission on your form.

    If you have questions or if you need clarification on this matter, please let us know.

    Thanks.

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    cf013
    Answered on January 24, 2017 at 12:56 PM

    I have also filled out the form through the actual URL and it still comes from jotform.  I have noticed that I am unable to select the recipient email from the drop down (see pic)

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    Welvin
    Answered on January 24, 2017 at 03:08 PM

    We've already fixed the empty dropdown in the autoresponder/notification emails. Please check again. 

    As for the custom sender details, you already have it in the autoresponder settings. 

    For the Sender Email, you have added two custom sender emails in your account. You can use one in the form.

    Just one thing with regards to the SMTP settings, please verify the details with your hosting provider or IT department. You should use the recommend details such as the Port Number and Security Protocol. 

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    cf013
    Answered on January 24, 2017 at 03:45 PM
    Thank you. It is working now
    Thanks,
    Chris
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    Ann Miller 
    Answered on February 10, 2017 at 05:08 PM

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