What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email setup wizard: Form fields are displaying blank

    Asked by nywinespotting on January 24, 2017 at 11:38 AM
    Is the form label different from the question? I don't see any options at all that are called "field label" and I am having the same problem with blank selection options.
  • Profile Image
    JotForm Support

    Answered by Kiran on January 24, 2017 at 11:58 AM

    The form label and the question are the same. If you have the question set for the field, it should be displaying in the selection. I have cloned your JotForm 50847523988167 to my account and see that the form labels are set correctly. However, they are displaying blank in the email setup wizard.

    It looks like there is an issue with displaying the form fields in the email.

    Let me forward the issue to our backend team to take a look. Once have any information in this regard, you'll be posted here. We are sorry for the inconvenience this may have caused.

    Thank you! 


  • Profile Image
    JotForm Support

    Answered by Kiran on January 24, 2017 at 12:21 PM

    The issue should be fixed by now. Please check now and let us know if you experience any further issues. 

    We are sorry for the trouble caused.