What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a Cache issue with Jotform?

    Asked by asgbiasgbi on January 24, 2017 at 11:53 AM

    Hello there,

    What I have on the form here: https://eu.jotform.com//?formID=70233753960961

    Does not get reflected here: http://www.asgbi.org/glasgow2017/exhibition-stand-application-and-contract/

    I have cleared cache several times and tried viewing via new browser but it seems it is not updating any new content. Please help.

    Emmanuel

    Page URL:
    http://www.asgbi.org/glasgow2017/exhibition-stand-application-and-cont<br/>ract/

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 24, 2017 at 01:32 PM

    I checked the direct link, and the embedded version, and they look the same. If it is not updating in you end, remove your form, and try another embedding method. I would recommend you using the Iframe code: 

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 24, 2017 at 01:33 PM

    Here is how to get the form's Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if you need more help.