What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EU: Changes to my forms are not updating

    Asked by charlottesgroup on January 24, 2017 at 11:53 AM

    Hello,

     

    Every time I press preview the newest version of my form does not come up.

     

    Cannot seem to view any of my updates. Can you assist?

     

    Thanks

     

     

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    JotForm Support

    Answered by John_Benson on January 24, 2017 at 01:58 PM

    Please try using the form direct link and not the preview form. It seems like there's a delay when using the preview form on EU server. 

    I will also clear your cache form to refresh the forms from our server. Thank you.

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    Answered by ULActivities on January 24, 2017 at 02:01 PM

    This is happening on mine as well. I did that .... did not fix the problem. 

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    JotForm Support

    Answered by John_Benson on January 24, 2017 at 02:01 PM

    There might be a delay on our EU forms at the moment. Our back-end team is now investigating the issue. 

    We will inform you once we have any updates.