What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is Jotform compliant with with WCAG 2.0, Section 508 and the Equality Act 2010?

    Asked by oswego308 on January 24, 2017 at 12:11 PM

    Hello,

    We are a large school district in Illinois and we use your service on a regular basis. Recently, it has been mandated that our website has to comply with WCAG 2.0, Section 508 and the Equality Act 2010. This includes any services or vendors displaying content on our website. 

    We are in need of either: 1) WCAG 2.0 Support and/or VPAT statements regarding web accessibility issues; or 2) written confirmation that any information you provide on or through our website on or after March 1, 2017 is accessible to individuals with disabilities and compliant with W3C Web Content Accessibility Guidelines 2.0 (“WCAG”) AA.

    Please be advised that going forward, we will not be able to enter or renew contracts with third-party vendors that are not compliant with WCAG 2.0 AA.

    If you need examples of what the WCAG 2.0 documents and VPAT statements would contain, please let me know.

    Thank you.

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    JotForm Support

    Answered by Mike_G on January 24, 2017 at 12:25 PM

    I have forwarded your concern to higher ups and they will be the one who will update you via this thread with regards to the availability of your request(s).

    Thank you.

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    Answered by oswego308 on January 26, 2017 at 09:35 AM

    Any progress on this?

    What is your support email and/or mailing address so we can send you our official letter to third party vendors concerning accessibility? This letter is to inform vendors that all third-party content and applications provided or displayed on our website, or via links on our website, must be accessible to individuals with disabilities.

     

    Thank you.

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    JotForm Support

    Answered by Mike_G on January 26, 2017 at 10:25 AM

    Unfortunately, there are no updates about this yet. I have already sent a follow up to higher ups on your behalf.

    Here is our support email address: support@jotform.com

    Thank you.

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    JotForm Support

    Answered by chad on January 26, 2017 at 02:26 PM

    Hi there, 

    I just sent you an email. Let me know if you don't receive! 

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    Answered by Roger Fuhrman  on February 22, 2017 at 02:01 PM

    Try this link (Chrome Extension) to assist with checking pages for accessibility compliance -

    https://chrome.google.com/webstore/detail/siteimprove-accessibility/efcfolpjihicnikpmhnmphjhhpiclljc?hl&utm_campaign=WW%20FY17%20Chrome%20Accessibility%20Checker&utm_content=46978175&utm_medium=social&utm_source=linkedin