What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why PayPal button is not showing?

    Asked by VisaliaRunners on January 24, 2017 at 12:52 PM

    PayPal button wont insert on form. Neither does any other payment option.

    Page URL:

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    JotForm Support

    Answered by Nik_C on January 24, 2017 at 02:46 PM

    I checked both of your forms and in one (http://www.jotform.us/form/70234864681157) you have a Purchase order payment integration and in the other one, you don't have any.

    So if you can give us more information about the problem please, that would help a lot?

    We'll wait for your response.


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    Answered by Casey  on January 24, 2017 at 04:37 PM

    In form Visalia Runners online store if I drag and drop a payment option it will not insert on the form, it just floats to the top.

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    Answered by Ian on January 24, 2017 at 10:33 PM

    I could replicate the issue and forwarding the issue to the next level.

    They will look into it an update you.

    Thanks for your patience.


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    JotForm Developer

    Answered by omur on January 25, 2017 at 07:52 AM


    There was a brief timeframe with errors on the payment wizards. We've since pushed some updates to them. 

    The issue should be resolved now, could you please check your form and write if there are any problems?

    Thank you