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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my condition is not working?

    Asked by bexarmail on January 24, 2017 at 01:06 PM

    Your conditions on one of my forms is not working....

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    JotForm Support

    Answered by Nik_C on January 24, 2017 at 02:54 PM

    Could you please give us more information about which form is affected so we can take a closer look?

    We'll wait for your response.

    Thank you!

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    Answered by bexarmail on January 24, 2017 at 02:58 PM

    Yes - formID=62885231390155

     

    "Is this a ONE time forwarding" when they click YES

    I need "When do you want us to forward your mail to the ONE time address" to SHOW

     

    But nothing shows when that condition is put.

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    JotForm Support

    Answered by Nik_C on January 24, 2017 at 05:01 PM

    Thank you for additional information.

    I checked your form and found out the cause of the problem. The 'Yes' option is too long so apparently, it is breaking the condition. Anyhow, the solution would be to change the Yes option. I did like this for example:

    As you can see I changed the Yes option and I added the Text that will act as a note. So when Yes is selected that note will be shown:

    Here is my clone of your form so you can check:

    https://form.jotform.com/70236509222954

    Let us know how it worked!

    Thank you!

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    Answered by bexarmail on January 24, 2017 at 05:20 PM

    Got it, thank you.