What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Template Disable

    Asked by JCP_Art on January 24, 2017 at 01:14 PM
    Form not found
    This form is disabled.
     
    How do I get this to work. I'm using one of the templates for your site "PayPal Pro"
     
    Thank you
  • Profile Image
    JotForm Support

    Answered by BJoanna on January 24, 2017 at 03:13 PM

    I have checked and your account is autosuspened by our phishing system. Because of that message "Form not found" is shown when you open any of your forms. It seems that your account was suspended because of the form Hostvow EasyPay Gateway that is now located inside of Trash folder on your account. 

    It seems that inside of that form you have credit card fields. It is against our terms of use to collect credit card fields on plain text fields. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have purged mentioned form from your account and I have activated your account. If you have any similar forms inside of Trash folder, I would suggest you to purge them as well.

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Hope this will help. Let us know if you need further assistance.