What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Payment Integration Wizard Hangs

    Asked by mliv24 on January 24, 2017 at 01:24 PM

    PayPal payment integration wizard hangs and nothing happens when I hit continue

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    JotForm Support

    Answered by EltonCris on January 24, 2017 at 03:17 PM

    What payment tool you're experiencing this problem? Is it on Stripe, Paypal or others?

    Have you tried deleting the payment field first and add a new one? See if this helps.

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    Answered by mliv24 on January 24, 2017 at 03:45 PM
    I am using paypal. I have deleted and tried multiple times. When I hit the wizard or just go to the payment page it just hangs and won’t go on.
    Mick Livingston
    [Description: CSUlinear-Extension-ram-FL-349_7406]
    Golden Plains Area
    Kit Carson County
    817 15th Street
    Burlington, CO 80807
    Office 719-346-5571
    Fax 719-346-5660
    Cell 719-349-2500
    ...
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    JotForm Support

    Answered by EltonCris on January 24, 2017 at 03:55 PM

    Thanks. We have identified the problem and escalated it to our developers for a resolution. We'll let you know here once this is resolved.

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    JotForm Support

    Answered by david on January 24, 2017 at 04:15 PM

    This is now fixed.  Let us know if the issue persists and we will be happy to have another look.

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    Answered by mliv24 on January 24, 2017 at 04:45 PM
    Thanks
    Mick Livingston
    [Description: CSUlinear-Extension-ram-FL-349_7406]
    Golden Plains Area
    Kit Carson County
    817 15th Street
    Burlington, CO 80807
    Office 719-346-5571
    Fax 719-346-5660
    Cell 719-349-2500
    ...