Can I contact Support by phone to answer questions?

  • Profile Image
    MiryamAghai
    Asked on January 24, 2017 at 01:26 PM
  • Profile Image
    Mike_G
    Answered on January 24, 2017 at 03:25 PM

    We would like to apologize, however, we don't have phone support. The best way that you can contact us is here in the support forum which is available 24/7.

    If you want to keep your post private (so you and the support team can only read or have access to it), you can tick the option that is found at the bottom of our Contact Us page before you post it.

    Thank you.

  • Profile Image
    WAzzuOR
    Answered on January 24, 2017 at 03:38 PM

    I do not find Support to be helpful at all.  I have posted my question/problem four times in the past week and have not received a response.

  • Profile Image
    Mike_G
    Answered on January 24, 2017 at 04:48 PM

    @WAzzuOR

    We would like to apologize for any inconvenience, however, I have checked your previous posts in the Support Forum and we were able to respond to two of it as also explained by my manager in a separate thread you've opened.

    https://www.jotform.com/answers/1043818-How-do-I-get-a-response-to-my-problem-#1

    I see that you've again opened a new thread regarding the same issue,

    https://www.jotform.com/answers/1045049-Why-am-I-not-receiving-emails-fourth-request-#0

    and we will be right on that thread in a moment. 

    Thank you.