What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Integration Get Frozen Several Times

    Asked by Lnoelle on January 24, 2017 at 01:53 PM

    Your PayPal integration feature is freezing when it's added to the forms. It's happened about 15 times now..I'm using Chrome, but have never had a problem. I'm trying to send someone over a form...but can't get the Paypal unfrozen..it won't let you set it up

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    JotForm Support

    Answered by david on January 24, 2017 at 03:53 PM

    I tested this on my end and I am able to reproduce it. 

    I will forward this to our developers to have a look.  We will let you know as soon as it has been fixed. 

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    JotForm Support

    Answered by david on January 24, 2017 at 04:14 PM

    This is now fixed.  Let us know if the issue persists and we will be happy to have another look.