What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are not found

    Asked by ComarcaHoyadeHuesca on January 24, 2017 at 02:04 PM

    Today we have changed from bronze to silver our jotform.

    Now I have the problem that clicking preview tells me that the forms are not found.

    In others I am trying to make modifications and do not appear later in the preview ...

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    JotForm Support

    Answered by Kiran on January 24, 2017 at 04:09 PM

    I have checked your account and see that it is holding Silver subscription plan and good in standing. As I check the form URL provided, I see that the form is loading properly.

    We were experiencing some delay with the EU data center that is causing the issue with the previewing the form and this should be resolved very soon. I have cleared the form caches as well. Could you check once again after sometime and let us know if the issue still persists? We will be happy to assist you further.