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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Don't Find Out How To View My Encrypted Submissions

    Asked by ESpicerdta on January 24, 2017 at 02:42 PM

    I have my private key saved in notepad and I received the encrypted response via email, however, I am not being asked to upload my private key. 

    Did I forget a step when I was encrypting and saving my keys??  I can not figure out how to view my submissions.  This is not an easy process...

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    JotForm Support

    Answered by Mike_G on January 24, 2017 at 05:34 PM

    There should be a button in the email notification you received that when clicked you will be asked to provide/upload your encryption key (private key).

    Once you have clicked the button, the submission details page will load in a new window and you will be asked to provide your encryption key.

    Providing the correct encryption key will decrypt the submission data.

    However, if you are not asked to provide the encryption key even after you clicked the "View Response" button, chances are, you have provided a wrong key earlier and I would suggest you clear your browser's data then try again.

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.

    Thank you.