- eridamegaAsked on January 24, 2017 at 03:24 PM
I have 3 emails to receive the submissions, for 1 pair of days I only receive them in one, check the bounce list and this is correct.
email@example.com no recceive
firstname.lastname@example.org no recceive
X are To hide real letters
Please, i need help to receive te mails
- JotForm SupportChriistianAnswered on January 24, 2017 at 09:09 PM
I checked the addresses email@example.com and firstname.lastname@example.org, and it looks like they are no longer in the bounce list. However, the email address email@example.com was still in the bounce list. I have now removed this address from the bounce list. Can you please check on your end to see if the issue persists? You will need to make an actual submission to the form to see if the emails are now being sent to all the recipients.
To prevent further bouncing issues, please see our guide here on How to Prevent Email Bouncing Related Issues
If the issue persists, please let us know.