What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not receive mail notification of response.

    Asked by eridamega on January 24, 2017 at 03:24 PM

    I have 3 emails to receive the submissions, for 1 pair of days I only receive them in one, check the bounce list and this is correct.

    erxxxxxga@hotmail.com no recceive

    lixxxxxxxol@hotmail.com no recceive

    lixxxxxxxol_pedxxxos@icloud.com yes, receive

    X are To hide real letters 

     Form https://form.jotformz.com/eridamega/littmanncol 

     Please, i need help to receive te mails 

    Page URL:
    https://form.jotformz.com/eridamega/littmanncol

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    JotForm Support

    Answered by Chriistian on January 24, 2017 at 09:09 PM

    I checked the addresses erxxxxxga@hotmail.com  and lixxxxxxxol@hotmail.com, and it looks like they are no longer in the bounce list. However, the email address alxxxxxx-31@hotmail.com was still in the bounce list. I have now removed this address from the bounce list. Can you please check on your end to see if the issue persists? You will need to make an actual submission to the form to see if the emails are now being sent to all the recipients.

    To prevent further bouncing issues, please see our guide here on How to Prevent Email Bouncing Related Issues

    If the issue persists, please let us know.
    Regards.