What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
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Visual Multi-Select Widget unwanted sorting
Asked by AGTech on January 24, 2017 at 03:43 PMPage URL:When I check "Keep selected order," the selected order is not being kept. This worked previously, and does not now.
https://www.jotform.com/build/70185795534162
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JotForm Support
Answered by jonathan on January 24, 2017 at 08:40 PMThere seems to be issue with the Form Builder for the Visual Multi-Select widget.
I have forwarded a ticket to the next level support.
For now I suggest you switch back first to V3 of the Form Builder and modify/update the widget. Save the changes, and then you can switch back again to V4
I did this test using the Form Builder V3 and it has worked. When I select items from the left, they were added on the right as is without ordering.
Ex:
Let us know if the temporary workaround switch did not work for you.
We will notify you here once we have fixed it on V4 of the Form Builder
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JotForm Support
Answered by TitusNdoka on February 07, 2017 at 09:00 AMYou should be able to access the widget wizard menu now - kindly check - let us know:
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Answered by AGTech on February 08, 2017 at 10:45 AMThanks! My survey went live last week, so I would rather not touch it while I am receiving responses (just in case!)
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