My notification emails stopped coming through.

Hi

My form submission notification emails stopped coming through to my distribution group.

The forms are submitting properly because i can view and download the PDFs through the jotform interface.

distribution group = madeupaddress@domain.com

i can email a test message the distribution group from my email account and the emails get delivered. so the distribution group is working.

If i change the notification recipient list to just my email address the notifications get delivered to me.

if i change it back to distribution group the submissions do not get delivered.

It has been working for a long time until yesterday and there were no modifications to setting that i  am aware of.

Any suggestions what could cause this or what i can try?

i read in the forum about a bounce list/block list could it be that? could my distribution group email address be on a block list?

many thanks

Hi

I was able to resolve this myself when i discovered how to check the bounce list in account settings.

The distribution group was indeed on an bounce list and i was able to remove it.

Tested and resolved now

Thanks

Glad to know you solved it. If you need anything else, please open a new thread, we will be glad to assist you.