- TycenDemolitionsAsked on January 24, 2017 at 06:00 PM
My form submission notification emails stopped coming through to my distribution group.
The forms are submitting properly because i can view and download the PDFs through the jotform interface.
distribution group = email@example.com
i can email a test message the distribution group from my email account and the emails get delivered. so the distribution group is working.
If i change the notification recipient list to just my email address the notifications get delivered to me.
if i change it back to distribution group the submissions do not get delivered.
It has been working for a long time until yesterday and there were no modifications to setting that i am aware of.
Any suggestions what could cause this or what i can try?
i read in the forum about a bounce list/block list could it be that? could my distribution group email address be on a block list?
- TycenDemolitionsAnswered on January 24, 2017 at 06:43 PM
I was able to resolve this myself when i discovered how to check the bounce list in account settings.
The distribution group was indeed on an bounce list and i was able to remove it.
Tested and resolved now
- JotForm SupportBDAVIDAnswered on January 24, 2017 at 11:16 PM
Glad to know you solved it. If you need anything else, please open a new thread, we will be glad to assist you.