My notification emails stopped coming through.

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    TycenDemolitions
    Asked on January 24, 2017 at 06:00 PM

    Hi

    My form submission notification emails stopped coming through to my distribution group.

    The forms are submitting properly because i can view and download the PDFs through the jotform interface.

    distribution group = madeupaddress@domain.com

    i can email a test message the distribution group from my email account and the emails get delivered. so the distribution group is working.

    If i change the notification recipient list to just my email address the notifications get delivered to me.

    if i change it back to distribution group the submissions do not get delivered.

    It has been working for a long time until yesterday and there were no modifications to setting that i  am aware of.

    Any suggestions what could cause this or what i can try?

    i read in the forum about a bounce list/block list could it be that? could my distribution group email address be on a block list?

    many thanks

     

  • Profile Image
    TycenDemolitions
    Answered on January 24, 2017 at 06:43 PM

    Hi

    I was able to resolve this myself when i discovered how to check the bounce list in account settings.

    The distribution group was indeed on an bounce list and i was able to remove it.

    Tested and resolved now

     

    Thanks

  • Profile Image
    BDAVID
    Answered on January 24, 2017 at 11:16 PM

    Glad to know you solved it. If you need anything else, please open a new thread, we will be glad to assist you.