Not Receiving Form Submissions to email

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    tpr
    Asked on January 24, 2017 at 06:35 PM

     Hello,

     

    From Nov to Jan 17th. I received emails for the forms submitted. I stopped receiving email submissions after Jan 17th. Please let me know why they stopped going to my email.

     

     

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    BDAVID
    Answered on January 24, 2017 at 11:15 PM

    Your recipient email went to bounce list. It has been removed from the bounce list, so you should start receiving notifications: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please make sure to check your spam folder, and if you find any JotForm email mark it as NOT SPAM.

    If the issue continues our best advise would be using your own SMPT settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.

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    tpr
    Answered on January 25, 2017 at 10:08 AM

    I tested this "bounce" feature out and one email was on the bounce list. I removed it and the other was not on the bounce list. I sent a test form submission and did not receive an email.

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    BDAVID
    Answered on January 25, 2017 at 10:17 AM

    Did you press the "Test Email" button? The "Test Email" button will only send the submission test to the email address registered in your profile, not the one setup as a recipient for your form notification.

    Please note that in order to test the notification properly, you need to do a real submission. Preview your form, fill it, and then submit it. 

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    tpr
    Answered on January 25, 2017 at 10:22 AM

    Yes. I did 3 real submissions and 2 yesterday before email you and then one just now. 

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    BDAVID
    Answered on January 25, 2017 at 10:33 AM

    Are you still referring to this form? http://www.jotformpro.com/form/63345063601953 

    I check your email history, and all notification are successfully sent, except for the one on this form: http://www.jotformpro.com/form/63014940519958 

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    The recipient was in bounce list:

    I would recommend you to setup your own SMPT to send email, because it seems your email service providers is rejecting emails coming from noreply@jotform.com, which cause the bouncing issues.

    Let us know if you need more help.

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    tpr
    Answered on January 25, 2017 at 10:40 AM

    Clearing the bounce list is not functioning properly. Because I cleared them yesterday and check to see if another was on their this morning. ONLY one needed to be removed and it was NOT ryan.richard@review.com

    It said that 2 of the 3 recipients were NOT  on the bounce list. The alert message must be incorrect therefore not prompting a removal.  We have 4 forms that I know of right now that are still not receiving submission emails. 

    This is the form that we are testing. https://form.jotform.com/tpr/asu-test-prep-grad-form 

     

    I do not think it is the SMPT issue because I am receiving these emails from the forum ticket just fine in my email box from noreply@jotform.com 

     

     

  • Profile Image
    BDAVID
    Answered on January 25, 2017 at 10:45 AM

    I have forwarded this to our back-end team for further help. You will be notified via this thread about any updates.

  • Profile Image
    tpr
    Answered on January 25, 2017 at 10:50 AM

    Thank you sooo very much!!! I do appreciate all your trouble shooting. I will keep an eye out for a reply from the team.

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    tpr
    Answered on January 25, 2017 at 05:21 PM

    Some of the emails from that form getting received. Maybe the cache has to catch up? Not sure.

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    BDAVID
    Answered on January 25, 2017 at 05:30 PM

    I see this issue is already assigned to one of our developers, so that means the issue is getting fixed. We haven't receive any confirmation yet though. Hopefully, we can get updated soon.