What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does a take for email to reach Recipient

    Asked by locogeek on January 24, 2017 at 08:50 PM

    Sent a email via contact form and it has been 20 minutes and no email has been received.

    In checking jotform stats, shows email was generated.

    In addition, did not receive test email.

    Page URL:

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    Answered by Ian on January 25, 2017 at 12:00 AM

    Please check the spam folder. I tried filling up the form and got the email notification instantly after submission.

    I also checked the History of emails from your account and did not find and bounce email issue.

    Let us know if you are facing issue with any specific email id.