Why is my account locked?

  • Tara
    Asked on January 24, 2017 at 9:16 PM

    My account is locked stating that it was suspected of phishing and I haven't even created any forms yet?????  I really need to be able to work on this tonight.  Can someone fix this?  Thanks!

  • Jeanette JotForm Support
    Replied on January 24, 2017 at 11:56 PM

    You created a form that request password and this is what triggered the automatic suspension:

    Why is my account locked? Image 1 Screenshot 20

     

    Please refrain from doing such forms, as it goes against our terms of use.

  • stumppta
    Replied on January 25, 2017 at 7:20 AM

    I didn't create that form. 

  • Welvin Support Team Lead
    Replied on January 25, 2017 at 8:39 AM

    The form is in your account. Anyways, we've deleted the form, your account is already active.