What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account locked?

    Asked by Tara  on January 24, 2017 at 09:16 PM

    My account is locked stating that it was suspected of phishing and I haven't even created any forms yet?????  I really need to be able to work on this tonight.  Can someone fix this?  Thanks!

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    JotForm Support Manager

    Answered by Jeanette on January 24, 2017 at 11:56 PM

    You created a form that request password and this is what triggered the automatic suspension:


    Please refrain from doing such forms, as it goes against our terms of use.

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    Answered by stumppta on January 25, 2017 at 07:20 AM

    I didn't create that form. 

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    JotForm Support

    Answered by Welvin on January 25, 2017 at 08:39 AM

    The form is in your account. Anyways, we've deleted the form, your account is already active.