What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploading Form Files are not showing a link when the forms are submitted

    Asked by CDICORP on June 04, 2012 at 11:49 AM

    For the past week all the forms submitted on my form are not including the link on email confirmation. I tried removing and adding the file upload again but that did not fix the problmem...any ideas????

    Page URL:
    http://form.jotformpro.com/form/20864372206956

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    JotForm Support

    Answered by Mike_T on June 04, 2012 at 05:00 PM

    Thank you for contacting us.

    You have a slightly incorrect upload field tag in your E-mail Notification. Please use the {artUpload} tag instead of {artworkUpload}.

    Please feel free to contact us if you need any further assistance.

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    Answered by CDICORP on June 04, 2012 at 05:06 PM
    hmm thats weird...i never changed anything on this form and it worked up
    until last week
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    JotForm Support

    Answered by Goldo on June 04, 2012 at 05:10 PM

    You can somehow remove the current notification set up and re-create it. It should automatically have the right tags displayed.

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    Answered by CDICORP on June 04, 2012 at 05:10 PM
    Tried that new tag but still am getting the same results
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    JotForm Support

    Answered by Goldo on June 04, 2012 at 05:31 PM

    I have cloned your form and I am receiving the notifications with the uploaded file link. It works fine for me.

    Please try removing the current notification setup and re-create it. Let us know if that works for you.

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    Answered by CDICORP on June 06, 2012 at 02:54 PM
    The Form was working for one day and has now gone back to not including the
    links again....any ideas whats going on?
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    JotForm Support

    Answered by Mike_T on June 06, 2012 at 04:35 PM

    I have just made a submissions with a Firetest_3.jpg file attached. Have you received the link in your email notification?