What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiveing email submissions

    Asked by toptraining on January 24, 2017 at 09:43 PM

    Our email address is on the bounce list and we are not getting any of the submissions

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    JotForm Support

    Answered by Kiran on January 25, 2017 at 12:26 AM

    Generally, the email addresses are added to our bounce list when the emails sent are not delivered repeatedly. I have now removed the email address from the bounce list and you should be receiving email without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to assist.