What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Have A Problem With The Credit Card Field

    Asked by belvin on January 24, 2017 at 10:28 PM

    Why is my square form not allowing data to be entered in the credit card field? Here is my link: https://form.jotform.com/62886585701972

     

    Page URL:
    https://form.jotform.com/62886585701972

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    JotForm Support

    Answered by Chriistian on January 25, 2017 at 12:43 AM

    I cloned your form and I was able to replicate the issue. I am unable to enter any data in the credit card field. To resolve this, please delete the current square integration and re-integrate it again with the form. Please make sure that you select Yes when you delete the square integration to make sure that the products will still be there when you re-integrate it.

    If you do not want to delete the square integration on your live form, then you can clone it and reintegrate square with the cloned form instead. How to clone an existing form from your account

    Regards.