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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email recipient not getting notifications

    Asked by basheerets on January 25, 2017 at 01:14 AM


    i create new form and i'm trying to change the recipient person but it's ignoring the changes


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    JotForm Support

    Answered by John_Benson on January 25, 2017 at 01:48 AM

    Hello, you need to fill up the form manually and click the Submit button in order to receive the notification to the listed email recipients. 

    Test Email button in the notification settings will just send the data to the registered email address of the account owner. 

    Related guide: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Hope that helps. If you have any questions, please let us know. Thank you.