Copy of forms not showing in email

  • Profile Image
    Asked on January 25, 2017 at 03:38 AM

    Hi there, 


    When an applicant completes and submits their form, they are sent a pdf version of their entry, however when the pdf is opened the error message ' we couldn't find the submission you are looking for on our servers' appears. Can you let me know how to rectify this? 


    many thanks, 

  • Profile Image
    Answered on January 25, 2017 at 04:59 AM

    I cloned your form and test on my end but I couldn't replicate the issue. When I completed the form and submit it, the PDF version loads without an issue. Please see the animation below:


     Perhaps the issue is on the users end. Can you please ask them to submit again your form and check if they still experiencing the issue on their end?

    Let us know if you need further assistance.