What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Copy of forms not showing in email

    Asked by Chamberdunn on January 25, 2017 at 03:38 AM

    Hi there, 

     

    When an applicant completes and submits their form, they are sent a pdf version of their entry, however when the pdf is opened the error message ' we couldn't find the submission you are looking for on our servers' appears. Can you let me know how to rectify this? 

     

    many thanks, 

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 25, 2017 at 04:59 AM

    I cloned your form and test on my end but I couldn't replicate the issue. When I completed the form and submit it, the PDF version loads without an issue. Please see the animation below:

     

     Perhaps the issue is on the users end. Can you please ask them to submit again your form and check if they still experiencing the issue on their end?

    Let us know if you need further assistance.
    Regards