Upgrade my account

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    Asked on January 25, 2017 at 04:09 AM



    I see this on my page :


    You're out of space! Upgrade Now.

    You're almost out of form views! Upgrade Now.


    Is that mean I need to access to the starter form ? Or is it another problem ?



  • Profile Image
    Answered on January 25, 2017 at 05:14 AM

    I checked your account and you're under the Storage plan. Keep in mind that Storage plan is the same as the Free plan for monthly limit except for the unlimited Submission storage. 

    Upon checking, you have 719 form views and 75.14 MB uploaded files. The Free plan has a limit of 1,000 form views and 100 MB upload space.

    You can delete the upload file in the submissions page. Here's a guide: How-to-Delete-Form-Submission-Data. Please take note that when you delete a submission, it is not recoverable. I suggest to download the submission before deleting it. Here's a guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF.

    If you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account.

    If you have any questions, please contact us again. Thank you.