What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade my account

    Asked by Polesystematic on January 25, 2017 at 04:09 AM

    Hello,

     

    I see this on my page :

     

    You're out of space! Upgrade Now.

    You're almost out of form views! Upgrade Now.

     

    Is that mean I need to access to the starter form ? Or is it another problem ?

     

    Thank

    Page URL:
    https://eu.jotform.com/myforms

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 25, 2017 at 05:14 AM

    I checked your account and you're under the Storage plan. Keep in mind that Storage plan is the same as the Free plan for monthly limit except for the unlimited Submission storage. 

    Upon checking, you have 719 form views and 75.14 MB uploaded files. The Free plan has a limit of 1,000 form views and 100 MB upload space.

    You can delete the upload file in the submissions page. Here's a guide: How-to-Delete-Form-Submission-Data. Please take note that when you delete a submission, it is not recoverable. I suggest to download the submission before deleting it. Here's a guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF.

    If you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account.

    If you have any questions, please contact us again. Thank you.