What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Subscripion cancelled

    Asked by rara2000 on January 25, 2017 at 04:11 AM

    Dear Ladies and Gentleman,

    my subscription number is S-0D5556501X0179719 and my Subscription Name: JotForm premium biyearly

     My subscription has been cancelled on Jan 21, 2017.
    PayPal informed me, that I need to reactivate my credit card. I don´t know, why I had to reactivate my credit card. But I did it.
    My credit card was active on jan 21, 2017 and nevertheless you cancelled my subscription.
    Could you please reactivate my JotForm premium biyearly account with the "old" conditions.
    If this is not possible I will not buy any other subscription.
    with kind regards
    Florian Zöchling
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 25, 2017 at 05:05 AM


    I'm currently checking your account. Please allow me some time to further investigate. I'll get back once I've found results.


  • Profile Image
    JotForm Support

    Answered by Chriistian on January 25, 2017 at 05:40 AM

    As per checking, I can see that you are currently on the Free Plan. You were downgraded back to Free because your subscription has expired.  I also noticed that you haven't re-activated your credit card, that's why the subscription has been cancelled and it discontinues to charge your account.

    Please try re-upgrading with this link:


    Let us know how it goes.