What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Issue with preview section: Form not found

    Asked by vsenasplav on January 25, 2017 at 04:58 AM

     Здравствуйте! Я создаю новую форму (клонированием). Но когда я opForm не найден Эта форма была удалена владельцем. Попробуйте связаться с владельцем этой формы.

    https://youtu.be/Zqkjklk5O-w 

    Page URL:
    https://form.jotform.com/70242432804952

  • Profile Image
    JotForm Support

    Answered by amy on January 25, 2017 at 08:25 AM

    Hi,

    Thank you very much for your detailed notification. I cleared your form caches and inspected your forms. I cannot replicate your issue. Please, could you display my result? 

    As you can see from the .gif image, I haven't encountered any issue with preview section of your forms. I would like to recommend you to clear your cache and try it again. You may have encountered a temporary problem. 

    If your problem persists, please let me know.

    I'll be waiting for your response.

    Thank you.

    Kindest Regards.

  • Profile Image

    Answered by vsenasplav on January 25, 2017 at 10:34 PM
    Pref, the problem itself occurred (only with new forms, regardless of how they are created, old continued to work) and then she disappeared. Shapes began to appear about 2 hours. The question - the problem was solved vsledstvii cleaning up your cache in my account, or if it was a temporary system failure? Answer I need to understand how I do in the future, if there is the same problem.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 25, 2017 at 10:43 PM

    Seems like this was a temporary glitch since the form get corrected after some minutes, just  to make sure, I have checked your forms and found they are working (not showing as form not found) and displaying fine. 

    However, if you experience the problem again you may let us know and we will be glad to check your account, if needed we will also forward this thread to our second level so this can be further inspected.