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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing html text box

    Asked by CTec on January 25, 2017 at 05:47 AM


    I've just added a html text box to a form I created. For some reason the html text box does not show at all when I view the form.

    Am I missing something here?

    Thanks in advance.

    Page URL:

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    JotForm Support

    Answered by Jim_R on January 25, 2017 at 07:45 AM

    Hello, I viewed your form https://jotform.com/62232364762959 and saw the Text Field you highlighted on your screenshot above.

    Here's how it looked like from my perspective:

    Perhaps it was a temporary issue. Can you double check on your end and if you still don't see it, please let us know so we can have another look.

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    Answered by CTec on January 25, 2017 at 07:55 AM

    Thanks Jim. It's working for me now but when I asked the question (and I checked several times) it wasn't.

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    JotForm Support

    Answered by owen on January 25, 2017 at 09:18 AM


    I guess there was a temporary glitch that caused this error. Glad to see it's working right now. 

    Please contact us again if you need any further assistance.