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  • Profile Image

    Form users able to submit despite required field missing

    Asked by Mrkay on January 25, 2017 at 09:39 AM

    Hi,

     

    We have come across an error where jotform users on our home page are able to submit successfully  a form without making a choice at the final radio box question...

     

     

    This is causing issues as the auto responders are configured via this last option.

     

    It seems to only happen on the homepage form www.greatgrass.co but not the sample page www.greatgrass.co/sample-request

     

    Can you please assist 

    Page URL:
    www.greatgrass.co

  • Profile Image
    JotForm Support

    Answered by Ian on January 25, 2017 at 10:59 AM

    Please add the following conditions to fix the issue

    Let us know if that resolved the issue.

  • Profile Image

    Answered by Mrkay on January 25, 2017 at 11:01 AM

    The current  Jotforms are directly embedded and we do not use iFrames.

     
    Will I need to ask the developers to redo the embed or will the rule just work directly from Jotform?
     
    I will attempt to make these changes now.
     
     
    Cheers
  • Profile Image

    Answered by Mrkay on January 25, 2017 at 11:33 AM

    I've made the changes but it hasn't affected the issue.

     

    I guess I'll need the developers to place the form back onto the homepage.

  • Profile Image
    JotForm Support

    Answered by Ian on January 25, 2017 at 11:34 AM

    Yes, Please do that and let us know it that helped.

  • Profile Image

    Answered by Mrkay on January 25, 2017 at 11:45 AM
    The current sample forms are directly embedded and we do not use iFrames.
    Will I need to ask the developers to redo the embed or will the rule just
    work directly from Jotform?
    I will attempt to make these changes now.
    Cheers
    Jamie Thorpe
    *Marketing Consultant*
    *Great*Grass MCR Ltd
    668-670 Oldham Road
    Failsworth
    Manchester
    M35 9DU
    T: 0161 685 0071 or Free Phone: 0800 772 3445
    E: info@greatgrass.co
    W: www.greatgrass.co
    *FRANCHISE OPPORTUNITIES AVAILABLE*
    You could potentially earn *over £50k* pa
    Pre-register your interest here

    *Follow Great*Grass


    The communication is from Great Grass MCR Ltd, a registered company in
    England & Wales with registered company number (07679505) our VAT Number is
    (132464532). The registered offices are situated at 14a Middleton Road,
    Royton, Oldham, OL2 5PA. Our principle place of business is 668-670 Oldham
    Road, Failsworth, Manchester, M35 9DU
    This communication contains information which is confidential & may also be
    privileged. It is for the exclusive use of the intended recipient( s). If
    you are not the intended recipient(s). Please notify Great Grass Ltd ( via:
    Info@greatgrass.com ) & delete all copies from your system. Please note
    that disclosure, distribution, copying or use of this communication is
    strictly prohibited. Email communications cannot be guaranteed to be secure
    or free from error or viruses. All emails from Great Grass & content are
    correct at the time of sending.
    © Great Grass MCR Ltd. All rights reserved 2016
    ...