What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Daily Digest App: It is not sending email with submissions.

    Asked by darutherford on January 25, 2017 at 09:43 AM
  • Profile Image
    JotForm Support

    Answered by Kiran on January 25, 2017 at 10:49 AM

    I have tested the Daily digest app and seems to be working fine. I was able to signup for an alert with a selected form using the app and I am waiting for the email to be received.  

    Could you explain the exact issue that you are experiencing with the app? Were you able to sign up for an alert or not receiving emails? Please let us know more information about the issue so that we can take a look and provide you with necessary assistance.

    Thank you! 

     

     

  • Profile Image

    Answered by darutherford on January 25, 2017 at 12:49 PM

    I may be doing something wrong, but I set this up two days ago (and yesterday) to receive daily reports. I have not received anything as of yet -- nor do I get the test email (it does says test email sent). i have checked SPAM and no emails there as well.  

    I was trying this tool to see if it provides what we need. We need a tool that automatically sends a report (via email) to myself and a colleague which includes the results of the last day of surveys. We dont want to login to Jotform each day to manually run the desired report (which includes signature). Any other suggestions?

    thanks. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 25, 2017 at 01:09 PM

    I have tested the app and tried to send the test email, but it did not work, I tried with one and two recipients and it did not work either. 

    I will report this to our back-end team so our developers will take a look to the app and find if there is anything not allowing emails to be sent from this app. 

     

  • Profile Image

    Answered by darutherford on February 02, 2017 at 09:02 AM

    Any update to this? 

  • Profile Image

    Answered by Ian on February 02, 2017 at 09:31 AM

    I am following up with the team to know the status update.

    You will be posted with the update in this thread.

    Thanks for your patience.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 03, 2017 at 11:28 AM

    We still have no update as this is not a feature used by lots of users, our devs always work based on priorities, but hopefully when it comes its turn they will take a look at it.