What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I still received a copy of an email account I had recently erased?

    Asked by itcaribbean on January 25, 2017 at 10:01 AM


    I had still receiving a copy of form's information in a email account I had recently erased. Can you explain how could this happen?


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    JotForm Support

    Answered by Kiran on January 25, 2017 at 11:01 AM

    Do you mean to say that you are receiving the form submissions to an email address that is removed from the notifications? I have checked your JotForm and see that there are 4 notifications set on the form and some of them are set to be sent by conditions. 

    We request you to check the email notifications set on the form and make necessary changes as required. If you need any further assistance or referring something different, please let us know. We will be happy to assist.