I am having a hard time resetting my password

I need to reset my password and it will not send a link to my email above and we need to do this now please. I have been asking for weeks and still no reset email. thanks

The reset instruction for your account username "cwksoccer" have been already sent to your email address "cwksoccer@outlook.com". Please check your spam folder, or try again. Let us know if you need more help.