What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A Problem With The Toolbar Notifier

    Asked by cfdforms on January 25, 2017 at 11:35 AM

    The JotForm toolbar notifier is indicating 

    Screenshot
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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 11:56 AM

    Try removing and adding back again: https://apps.jotform.com/app/chrome_notifier 

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    Answered by cfdforms on January 25, 2017 at 12:00 PM

    That was already accomplished. Unfortunately, it did not solve the problem.

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 12:03 PM

    That's odd, try clearing forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

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    Answered by cfdforms on January 25, 2017 at 12:08 PM

    Yes. Have completed all the standard clearing and reloading processes.

    It doesn't seem to cause any real problems other than it indicating a visual irritant.

    I'll continue to monitor to see how the indicator reacts/changes once a larger number of form requests are made.

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 12:18 PM

    If it does update properly once you receive new submissions. Let us know, so we can report it to our back-end team.

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    Answered by cfdforms on January 26, 2017 at 03:04 PM

    I've tested the form submission and the notifier icon did not update.

    I'm currently relying on physical view checking to be sure I'm receiving notifications from my current, active forms.

    Thank you for any further assistance you may be able to provide.

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    JotForm Support

    Answered by BDAVID on January 26, 2017 at 03:52 PM

    I have reported this to our back end team. You will be notified via this thread about any updates.

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    Answered by cfdforms on February 02, 2017 at 12:41 PM

    FYI: The notifier anomaly appears to have cleared itself. It is now reporting the correct pending forms on the toolbar. To my knowledge there have been no system or software updates.

    Thanks for your quick initial response and followup. 

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    JotForm Support

    Answered by BDAVID on February 02, 2017 at 01:53 PM

    It might have been a temporary glitch, the app must have updated itself.  Let us know if the issue appears again.

    Open a new thread if you need anything else, we will be glad to assist you.