What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform not loading in Shopify.

    Asked by thomasmobly on January 25, 2017 at 11:37 AM
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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 12:01 PM

    Di you followed this guide? https://www.jotform.com/help/217-Adding-a-form-to-Shopify-Store-Frontpage 

    If you did, and the form is still not showing, try embedding the I Frame code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Let us know if you need more help.

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    Answered by thomasmobly on January 25, 2017 at 04:02 PM

    I have tried everything I know of and still nothing. I normally use Safari so I thought that might be the issue so I tried it using Chrome. Still nothing. 

     

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 04:11 PM

    Please try adding it again, and share the URL of the page where it is supposed to be embedded, so we can inspect further. Also, you may contact your Shopify support to see if there isn't any issue on their end that is preventing the HTML code from being read:

     

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    Answered by thomasmobly on January 25, 2017 at 04:29 PM

    Thanks. I have tried using both the embed code and iFrame and still nothing. Here is the link. 

     

    http://discipleguide.myshopify.com/pages/soar-2017-registration

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 04:58 PM

    Thanks for sharing the URL to the page. It looks like the Shopify page is block the script code:

    Please remove your form's code again. This time try with the Iframe code again, but do not embed the script code that comes with it: 

    1) Get a fresh Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    2) Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the Iframe part in your webpage, example:

    3) Make sure to set the scrolling property to "yes", example:

    Let us know if that helps.

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    Answered by thomasmobly on January 25, 2017 at 05:13 PM

    Thanks! This seemed correct the issue. I do have any question concerning forms. The form I created has a payment field. If I wanted to utilize Shopify's payment options, how would I create the form? 

     

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 05:27 PM

    Glad to know that. Unfortunately, we do not have an integration with Shopify payment options.

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    Answered by thomasmobly on January 25, 2017 at 05:32 PM

    I understand. I didn't know if I removed that portion if there was a way to then utilize Shopify payments. Thanks for all of your help in getting my form to embed properly. 

     

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 08:40 PM

    You are welcome. :-)