What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you help me upgrade my plan?

    Asked by madelined on January 25, 2017 at 11:42 AM

    I need to create more space in my account and need to upgrade my plan. 


    Earlier this week I had trouble using the pricing plan plan, and tweeted at your account with no reply


    Today, I was able to enter my credit card, but it keep getting an error message and it prompts me to contact Jotform support. 


    We are in need of creating a new form in the next 24 hours. Can you assist? 

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    JotForm Support

    Answered by Welvin on January 25, 2017 at 12:13 PM

    Did you do this under Billing page (https://www.jotform.com/myaccount/billing)? Can you try it again? The upgrade should work this time. Make sure to provide an active credit/debit card when the credit card box appears.