What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to upgrade to $50/yr (submissions).

    Asked by sroyal on January 25, 2017 at 12:31 PM

     I entered my credit card info, but Message says "Unable to upgrade subscription." Help, please.

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 12:49 PM

    The account you upgraded to the $50/yr Storage plan was the account user name "RPCN", which is register with your email address "sroyal1@rochester.rr.com", the same used for your other account username "sroyal" which is in free status.

    Let us know if you need more help.