- sroyalAsked on January 25, 2017 at 12:31 PM
I entered my credit card info, but Message says "Unable to upgrade subscription." Help, please.
- JotForm SupportBDAVIDAnswered on January 25, 2017 at 12:49 PM
The account you upgraded to the $50/yr Storage plan was the account user name "RPCN", which is register with your email address "firstname.lastname@example.org", the same used for your other account username "sroyal" which is in free status.
Let us know if you need more help.