Google Sheets integration constantly losing connection.

  • Profile Image
    Asked on January 25, 2017 at 01:16 PM

    We are constantly losing connection from our form to the google sheet.  I have to remove the integration and then add it back.  This happens about once a day.

  • Profile Image
    Answered on January 25, 2017 at 01:29 PM

    We apologize for the inconvenience. I will report this to our back-end team. You will be notified via this thread bout any updates.

  • Profile Image
    Answered on January 31, 2017 at 10:38 AM

    I have lost integration with our Google Sheets again yesterday.  Anytihng from 3pm central yesterday has not populated in the Google Sheet

  • Profile Image
    Answered on January 31, 2017 at 11:55 AM

    We are sorry for the inconvenience this may have caused. I have tried to push the missing submissions to the Spreadsheet. However, I have received an error that the Token expired. I see that our colleague has already forwarded the issue to our backend team. Unfortunately, there is no update yet on this issue. 

    I have updated the ticket with the error. Rest assured you'll be posted here wth an update as soon as we have. Due to the recent policy changes to the Google API, you may be experiencing the issue. Alternatively, you may try reintegrating the spreadsheet to the form.

    Thank you! 

  • Profile Image
    Answered on February 08, 2017 at 08:38 AM


    Sorry for the late response. I've checked your integration logs and it seems it's working now. We've been working on Google related issues and they are fixed now. Please let us know if this issue occurs again.